Last updated: May 2, 2026

Privacy Policy

Legal Entity

Udir is a product owned and operated by Rachcom Inc. Rachcom Inc. is the data controller responsible for your personal information. All references to “Udir,” “we,” “us,” or “our” in this Privacy Policy refer to Rachcom Inc.

Introduction

We take privacy seriously, especially because Udir helps service businesses manage messages, calendars, billing workflows, and client relationships. This Privacy Policy explains how we collect, use, and protect information when you join the waitlist or use the Udir service.

Information We Collect

Waitlist information, such as name, email address, and business type.
Account information used to create and secure a Udir account.
Business profile information, such as service type, schedule preferences, and assistant settings.
Operational service data, such as client messages, appointments, consent records, invoices, and audit events when those features are enabled.
Usage information that helps us operate, secure, and improve the product.

How We Use Your Information

Provide early access, onboarding, and support.
Operate AI-assisted messaging, scheduling, reminders, billing, and reporting workflows.
Maintain consent records, audit trails, tenant isolation, and security controls.
Send important service updates and product communications.
Improve Udir while avoiding the sale of personal information.

How We Protect Your Data

Data is protected in transit and at rest using industry-standard safeguards.
Access to personal data is limited to authorized personnel and service providers who need it to operate the service.
Operational product data is designed for tenant isolation, auditability, and consent-aware messaging.
We regularly review and update our security practices as the product develops.

Information Sharing

We do not sell your personal information. We may share information only with service providers who help us operate Udir, when required by law or to protect our rights, or with your consent.

Your Rights

You may request access to your data, correction of inaccurate information, deletion of your account and associated data where legally available, or opt out of non-essential communications.

Contact Us

For privacy-related inquiries or to exercise your data rights, contact Rachcom Inc. at privacy@gradulo.com.

For general support, contact support@gradulo.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date.